WWW.MODELLEISENBAHN-FIGUREN.COM: FAQ
Modelleisenbahn Figuren aller Spurweiten erhalten Sie bei uns. Wir haben verschiedene H0 Figuren und Tiere. Sie suchen H0 Figuren, Figuren N, Figuren Z, Figuren TT, Figuren 0, Figuren Spur 1 oder Figuren Spur 2, dann sind Sie hier richtig.

easy web site design with EditArea

FAQ
FAQ
 
Zahlung:

Bei uns können Sie bezahlen mit Paypal, Überweisung per Bank,(Achtung, in den USA gibt es keine IBAN Nummer,fragt nach einfacher Überweisung an ausländisches Konto),Western Union, Money Order, Kreditkarte und Cash per Brief oder Einschreiben.

Payment:

outside USA = Paypal, Bank, Credit Card, Western Union or Cash, we are working on other Payment Options

US Citizien can pay Paypal, Cash, Moneyorder (prefered), Personel Check or Bank


Returns:
We want you to be satisfied with your order. However, should anything not be to your satisfaction, you can return the item for a refund minus the shipping charges. If there needs to be a return due to a mistake on our part, we will pay all shipping charges. All items must be returned in the same condition as they were received. You have 7 days from receipt of order to let us know of a problem with your order. All returns MUST have a Return Authorization from us prior to being sent back.



Jens Kinne

306 Vernon Trace Circle

71446 Leesville, LA

USA

337-7188083

kinnejens@yahoo.com


Privacy Policy

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include us. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Versand/Shipping
Der Versand erfolgt umgehend und dauert von USA-Europa + Rest der Welt ca. 10-28 Tage, meist geht es aber schneller

Die Ware wir ausreichend geschützt zum Versand gebracht

Sendungsnummer, Versandunternehmen und Versanddatum ehalten sie natürlich

Zoll: immer wieder tauchen Fragen nach dem Zoll auf, bis Dato ist noch nie auf die Figuren Zoll angefallen, bei Grossbestellungen kann es durchaus vorkommen. Verzollung legt im Verantwortungsbereich des Käufers

I ship out daily, i takes 10-28 Days USA-Europe + Rest of the World about 10-28 Days, mostly its faster

Inside USA about 5-6 Days

Items will packed well to protect against damage

Trackingnumber, Transporter and Date will provide to you

Questions about Custom Fees: Taxes and Custom Fees could happen, never happened till today. Buyer takes responsibility for Fees and Taxes at Customs